Faq's

Frequently Asked Questions

How do I download and start using TransApp?
You can download the TransApp from the Google Play Store or Apple App Store. Once installed, sign up, create your profile, and you’re ready to book rides or deliveries.
What services does TransApp provide?
TransApp offers three main services: SmarTDel – Fast, secure package and parcel deliveries. SmarTCab – Safe and reliable car rides. SmarTBike – Quick, affordable bike rides to beat traffic.
How do I pay for TransApp services?
TransApp supports multiple payment options including cash, mobile money, and card payments for your convenience.
Is TransApp available outside Kampala?
Yes, TransApp is available in Kampala and the whole of Uganda.
How safe are TransApp rides and deliveries?
Your safety and trust are our top priority. All our drivers and riders are verified, trained, and monitored. We also provide real-time tracking and support throughout your trip or delivery.
How do I send a package with TransApp SmarTDel?
Simply open the TransApp, select SmarTDel, enter pickup and drop-off details, confirm your delivery, and our rider will handle the rest.
Can I track my package in real-time?
Yes. Every SmarTDel delivery comes with real-time GPS tracking for full visibility until it reaches its destination.
Are fragile items accepted for delivery?
Yes. We handle fragile items, but we recommend clear labeling and proper packaging for extra safety.
How are delivery and ride costs calculated?
Prices are based on distance, time, and service type (SmarTCab, SmarTBike, or SmarTDel). No hidden fees.
What payment methods does TransApp accept?
You can pay via mobile money, cash, or card directly through the app.
Will I know the price before confirming a booking?
Absolutely. TransApp provides upfront pricing so you know your fare or delivery cost before you confirm.
Does TransApp offer solutions for businesses with regular deliveries?
Yes. We provide customized business delivery plans for companies needing frequent or scheduled deliveries.
Can I book multiple deliveries at once?
Yes. With bulk delivery options, you can schedule and manage several package drop-offs in one order.
Do you offer discounted rates for bulk deliveries?
Yes. Businesses and individuals making bulk bookings enjoy special pricing packages.
I forgot my TransApp password. What should I do?
Simply tap “Forgot Password” on the login page and follow the reset steps.
The app is not working on my phone. How can I fix it?
Ensure your app is updated, clear cache, or reinstall. If issues persist, contact TransApp Support via the Help section.
How do I update my profile details?
Go to Profile Settings in the app, where you can update personal information, phone number, and payment preferences.
Can TransApp integrate with my company’s ordering system?
Yes. We provide API and business integrations for companies looking to streamline transport and deliveries.
Do you provide dedicated support for business clients?
Absolutely. Business accounts enjoy priority support and account managers for smooth operations.
How do I register my business for TransApp services?
Visit the Business Solutions page on our website or contact our sales team through the app to get started.